Guest directory
Dialling Instructions:
Reception Dial ‘0’ For any assistance
Outside line: Dial ‘9’ and then the telephone number
International Direct calling
Dial ‘9’ + country code + the area code.
Telephone Charges
All charges are by the minute. All telephone charges will be automatically posted onto your room account.
INTERNET CONNECTION:
Username: Welcome
Password: Kilkenny
BUS SERVICE:
McDonagh Junction Bus Station offers daily trips to many locations/attractions within Ireland. Please contact Reception team for assistance.
CAR PARKING:
Our car park is located to the front of the building and an overflow car park is available to the rear of the building. Car parking is complimentary and at the owner’s own risk.
CHECK OUT TIME:
Check out is required by 12.00pm on the day of departure. If you wish to keep your room beyond this time, please contact the Reception team. Charges may apply for late check outs.
DOCTOR:
In case of an emergency, please contact the Reception.
DO NOT DISTURB:
Please place the do not disturb sign on the outside of your door to avoid being inconvenienced. Please be advised that the Do Not Disturb sign is valid for 24hrs only, please contact reception if you wish to keep it for longer.
DRY CLEANING / LAUNDRY:
Same day service for pressing and dry cleaning is available for garments received by 8.30am. For any laundry dropped to the Reception after 9am we cannot guarantee same-day delivery. These will be returned to your room by 7.00pm and all charges will be posted to your account.
LEISURE CENTRE:
As guests, you get reduced rates for the Watershed aquatic Centre in Kilkenny.
For details please contact Reception.
KEY INVENTORY:
Hairdryer: In the drawer on your dressing table
Pillows: Available on request
Iron & Board: In the wardrobe
Kilkenny:
As guests in The Hoban Hotel you can avail of discounts on activities in Kilkenny.
You can avail of a 20% discount on a boat trip on the River Nore by entering the code ‘hoban’ when booking your trip on the website at www.boattrips.ie
HOUSEKEEPING SERVICE:
Housekeeping service is provided daily between 9.00 and 15.00. Should you have a preferred time for service please contact the Reception team.
HEATING:
The heating in your bedroom can be adjusted by turning the thermostat on the radiator to the required temperature.
KEY CARD AND HOLDER:
Please insert your key card into the energy saver box inside your bedroom door to activate your electricity. We do not place the room number on the cards for security reasons. Please note that you may be asked to display your card when returning to the hotel late at night or charging items to your room account. Please return your card to the front desk upon departure.
LOST PROPERTY:
If you have misplaced any of your belongings, please contact Reception. Luggage can be held at reception for a maximum of 12 hours. Whilst every care is taken with your luggage, no liability can be accepted for any loss or damage.
PETS:
Pets are not permitted at the hotel with the exception of service dogs.
SECURITY:
For your safety there is an extensive CCTV system, a sophisticated fire alarm system and a high level of employee training and awareness in operation throughout the property. Should you observe anything suspicious, please contact any hotel employee immediately. Please note all fire escape doors should only be used in the event of an emergency as they are alarmed.
FIRE ALARM INSTRUCTIONS:
Please familiarise yourself with your evacuation route in the event of an emergency. This is located on the back of your door.
GUESTS WITH ANY SPECIAL NEEDS
that are likely to impact on their own safety in the event of an evacuation are asked to inform Reception of their requirements on arrival.
TO ASSIST IN THE SAFETY OF THE HOTEL
Do not use naked flames in the bedrooms
Do not tamper with the fire safety equipment
Do not place any items on or close to the heaters
Thank you for your assistance.
DATA PROTECTION
European Union Data Protection Directive Disclosure. Meeting the needs and expectations of our customers has always been our highest priority, and that includes protecting your privacy. The information you provide to us when making a reservation is processed in our computer systems in the European Union (EU) and in the United States (USA). Reservation information and personal information provided by you will be used to provide hotel accommodations and related services you request, and to facilitate billing and collection.
We may also transfer your personal details to our hotel locations worldwide for direct marketing purposes. Countries outside of the EU may not have data protection laws as comprehensive as the EU. If you do not wish to receive future mailings from us, please send an email, including your name, street address and telephone number previously provided.
We use your personal data only to provide you with services that you have requested, or have been requested on your behalf, and to market our services to you. Those services may include accommodation, conference and corporate facilities, leisure, food services and retail. Our use of your personal data is limited to the provision and administration of those services, including general administration, administration of services , Sales and marketing, processing of payments and ancillary matters.
CONTACT
Email: [email protected]
Call: +353 56 7783100
Postal Address:
The Hoban Hotel,
Ring Road
Springhill
Co. Kilkenny
R95XV2D
