Payment Terms & Conditions

Hotel Bedrooms: Non-Arrival Fee or Late Cancellation Fee

If you have not cancelled your reservation within the required cancellation window, your credit card will be subject to a charge of the first night’s accommodation for each room booked plus any other pre-booked services you have reserved. (dinner, champagne in the room, etc.). Please refer to your confirmation email for the cancellation notice period.

Hotel Bedrooms: Advance Purchase & Prepaid Rates

For all Advance Purchase and Prepaid Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (e.g. champagne on arrival, meals, upgrades, etc.) is charged in full at time of reservation. If you cancel for any reason, modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.

Hotel Bedrooms: Leisure Group Bookings

For group reservations of 5 rooms or more please refer to your individual group booking confirmation for cancellation policy. A security deposit of €500 is payable on or before check-in. This deposit is fully refundable on departure once the rooms are left in satisfactory condition and no complaints have been made regarding any of the groups conduct or behaviour in the hotel.

Conferences & Meetings

Cancellations within 72 hours of arrival will be charged the Conference Room Hire Fee.


This is a request for payment of a voucher you have purchased. Vouchers will not be issued until payment is received in full.


Eat & Drink

Guest Loyalty Club

Where loyalty is Royalty

 Sign up to our guest loyalty club Rewards From Us To You and earn points every time you stay! Save your points for a free night stay at a collection of hotels or other useful goodies.

Lowest Rate Guaranteed

Always €10 Cheaper Per Night

You won’t get a better deal on any other website, GUARANTEED. When you book on this website, you will always get the lowest rate and we’ll treat you to a free drink.